We believe the way you’re treated matters just as much as what you receive. While we don’t offer returns or exchanges due to the made-to-order nature of our pieces, we’re here to support you if something isn’t right. If your order arrives damaged or not as expected, reach out — we’ll take care of it with the same thoughtfulness we put into everything we create.
Support & Resolution
If you experience a shipping or quality issue, please reach out within 21 days of receiving your order so we can assist you promptly. In the rare event that an item arrives damaged or flawed, we kindly ask that you include clear photos of the affected pieces — this helps us process a refund or arrange a replacement as quickly as possible.
You can email us at [email protected], and we’ll respond with care and attention to make things right.
Timeless By Design
At Eleni Avenue, we don’t chase trends or constantly rotate collections. Our offerings are rooted in timeless design — created to stay. That means you can take your time, return when you’re ready, and trust that what you love will still be here.
Need Assistance? Start a Return or Reach Out to Us Here.